Privacy Policy

Three Little Birds Group Pty Ltd (ABN 53 646 421 767), trading as Three Little Birds Distillery & Kitchen ("we", "us", "our"), respects your privacy. This policy explains how we collect, use, store and share your personal information when you visit our website, buy from us, book a table or event, or visit our cellar door at 22 Jeanneret Road, Sevenhill SA. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect information we need. Depending on how you deal with us, this may include:

• your name, email address, phone number and delivery or billing address
• your date of birth or confirmation that you are 18 or over, as required for the sale of alcohol
• order, booking and purchase history, including dietary requirements or allergies you tell us about for a booking or event
• messages you send us by email, phone, social media or our website
• marketing preferences, such as whether you have joined our mailing list
• technical information when you use our website, such as your IP address, browser type, pages visited and cookie data

We do not store your full card details. Payments are processed securely by our payment providers.

How we collect it

We collect information directly from you when you place an order, make a booking, sign up to our mailing list, enter a competition, contact us or buy at our cellar door. We also collect some information automatically through cookies and similar technologies on our website.

How we use it

We use your personal information to:

• process and deliver your orders, bookings and gift vouchers
• confirm you are of legal drinking age
• respond to your enquiries and provide customer service
• send you news, offers and event updates, where you have agreed to receive them
• understand how our website is used and improve our products and services
• show you relevant advertising on platforms such as Facebook and Instagram
• meet our legal, tax, liquor licensing and accounting obligations

Marketing

We will only send you marketing emails or messages if you have opted in or we are otherwise permitted under the Spam Act 2003 (Cth). Every marketing email includes an unsubscribe link, or you can contact us to opt out at any time.

Cookies and analytics

Our website uses cookies and similar tools, including analytics and the Meta Pixel, to understand how visitors use the site and to measure and personalise advertising. You can set your browser to refuse or delete cookies, though some parts of the site may not work as intended.

Who we share it with

We do not sell your personal information. We share it only with trusted service providers who help us run the business, such as:

• e-commerce, payment and point-of-sale providers
• our table booking system
• couriers and delivery partners
• email, website hosting and IT providers
• advertising and analytics platforms
• our accountants and professional advisers

We may also disclose information where required or authorised by law, or to protect our rights or the safety of others.

Overseas disclosure

Some of our service providers store data on servers outside Australia, including in the United States. Where this happens, we take reasonable steps to make sure your information is handled in line with Australian privacy standards.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Information is stored with reputable providers using secure systems. We keep information only for as long as we need it for the purposes above or as required by law, then securely delete or de-identify it.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually within 30 days.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Three Little Birds Distillery & Kitchen

22 Jeanneret Road, Sevenhill SA 5453

Email: drinkgin@threelittlebirdsdistillery.com.au

Changes to this policy

We may update this policy from time to time. The current version will always be on our website.